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Pricing

No per-resolution fees. Ever.

One flat monthly price with conversations included. The incumbent AI helpdesks charge about a dollar every time their bot resolves a ticket, a success tax that grows as the AI gets better. Suvenna's bill doesn't grow because the AI did its job.

Free

Start here

50 conversations a month, AI included, unlimited seats, 1 store. No card required. The cheapest tiers elsewhere sell you a helpdesk and meter the AI separately. Ours starts at $0 with the AI on.

Start free

Starter

$25/mo

AI included at the price of everyone else's no-AI plan.

  • 1 store, unlimited seats
  • 200 conversations a month
  • Email plus the storefront chat widget
  • Shopify order lookups
  • AI in approve-mode: it drafts, you send
Get early access

Launch

$49/mo

For a single store getting its first AI teammate.

  • Everything in Starter
  • 350 conversations a month
  • Room to grow before the team plan
Get early access

Growth

Most popular

$199/mo

For teams ready to let the AI send and act.

  • Everything in Launch
  • 2,000 conversations a month
  • Automation rules and the approval queue
  • SLA timers, saved views, bulk actions
  • QA, CSAT surveys, and reports
  • Autopilot: the AI sends on its own
  • Guarded live Shopify actions
Get early access

Scale

$499/mo

For multi-store operators at volume.

  • Everything in Growth
  • 10,000 conversations a month
  • Multi-store support
  • Priority support
  • White-glove onboarding
Get early access

Annual billing takes 2 months off. Founding members get 20% off their first year. Every cap is soft, we never cut you off mid-conversation.

Enterprise: custom volume, a DPA, dedicated support, and outcome-based terms on request. Talk to us.

The resolution guarantee

If Suvenna doesn't independently resolve at least 30% of your conversations in your first 60 days, we credit your money back.

You wanted to pay only if it works. This is that, without a meter that charges you a dollar every time a customer stops replying.

Included everywhere

Every plan includes

The safety architecture is not an upsell. Unlimited seats on every plan, and wherever the AI is on, it is grounded, guardrailed, and logged.

  • Grounded AI that answers from your policies or abstains
  • The confirm-before-money guardrail on every action
  • An append-only audit log of everything the AI does
  • Unlimited policies and macros to teach from
  • Email and storefront chat channels
  • Per-reply QA so you can grade the AI's work

Questions

Pricing questions

What counts as a conversation?
One customer thread, from first message to resolution, across however many replies it takes. Email and chat count the same way. We never bill per message, per resolution, or per assumed resolution.
Is the free plan really free?
Yes. 50 conversations a month with the AI included, unlimited seats, and no card required. It exists because the $10 entry tiers elsewhere sell you a helpdesk and then meter the AI on top, about a dollar per resolved conversation. When you outgrow it, Starter is $25 flat, or $10 without the AI.
What does a plan without AI include?
Everything except the AI: the shared inbox, unlimited seats, email and storefront chat, Shopify order context, rules, SLA timers, and reports. Same conversation volume as the matching AI plan, at a lower price. You can turn the AI on later and keep everything else exactly as it was.
What happens if I hit my plan's cap?
Caps are soft. We never cut you off mid-conversation, and your desk keeps working. If you outgrow your plan month after month, we'll suggest the next tier, and you move whenever you choose.
Is there a discount for annual billing?
Yes. Annual billing gives you 2 months free, so a year costs the same as 10 months.
What do founding members get?
Stores that join the waitlist lock in 20% off their first year when their onboarding wave opens. We onboard in limited waves so every store gets a clean rollout.
How does flat pricing compare with per-resolution fees?
Take a store with 2,000 conversations a month where AI resolves 60%. At Gorgias's published rates of $0.90 to $1.00 per AI-resolved conversation, those 1,200 resolutions add roughly $1,080 to $1,200 a month on top of a ticket-capped plan, plus $1.50 overages, and a fully automated resolution is billed as both a ticket and a resolution (per their published pricing as of July 2026). Intercom's Fin popularized $0.99 per resolution and bills an assumed resolution when a customer simply stops replying. On Suvenna Growth, that same month is $199. Flat.
Can I change plans later?
Yes. Move between plans whenever your volume changes. There are no per-resolution fees at any tier, so the price you pick is the whole bill.

Get priority access

Suvenna onboards in limited waves. Join the list and you're first in line for the next one, with founding-member pricing locked in.

Request early accessSee pricing