Features
Everything a support team needs. Nothing it has to babysit.
A full desk, not a bolt-on bot. The AI answers from your own policies, the actions run through hard guardrails, and your team keeps the final word.
The grounded AI agent
Answers from your policies, your macros, and the customer's real Shopify order. When it doesn't know, it abstains and escalates instead of inventing a tracking number or a discount.
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Shared inbox
Email via Gmail, Outlook, or a forwarding address, plus storefront chat, in one queue. SLA timers, saved views, bulk actions, internal notes, and collision detection keep the team out of each other's way.
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Shopify actions
Order status, refunds, cancellations, and returns run against the real order. Every money action is confirm-gated, bounded by the actual refundable amount, and written to the audit log.
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Automation
Start in approve-mode where every AI reply is a draft, then flip on Autopilot when it earns it. Refund ceilings, routing rules, and an approval queue keep the autonomy inside your rules.
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Analytics
Volume, AI vs human share, QA scores, and CSAT on one dashboard. One-click CSAT surveys go out on resolve, and the audit log records everything behind the numbers.
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Security
Per-store data isolation enforced at the database layer, encrypted OAuth tokens, and order access bound to the verified customer. The confirm-before-money guardrail cannot be disabled in code.
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One desk
It all lands in the inbox
Every channel, every AI draft, every approval, and every order lives in one queue your team already knows how to work.
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