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Privacy Policy

Last updated: July 15, 2026

Scope

This policy covers suvenna.com, the marketing website operated by [Suvenna, Inc.], and the early-access waitlist you can join through it. It does not cover the Suvenna product itself. The product handles customer and order data on behalf of merchants and is governed by a separate agreement provided to customers at signup.

Data we collect

We collect only what you give us directly:

  • Your email address, when you join the waitlist.
  • Your store URL and approximate support volume, if you choose to provide them on the waitlist form. Both are optional.
  • UTM parameters attached to the link you arrived from, so we know which channel brought you here.
  • The contents of messages you send us through the contact page.

We do not collect payment information on this site. The waitlist requires no card and no payment.

How we use it

  • To notify you about your waitlist position and when your onboarding wave opens.
  • To send launch-related communications, such as founding-member pricing details. You can unsubscribe from these at any time.
  • To respond to inquiries you send through the contact page.
  • To understand, in aggregate, which channels bring visitors to the site.

What we do not do

  • We do not sell your data. Not to anyone, not in any form.
  • We do not run third-party advertising trackers or ad pixels on this site today.
  • We do not share your information with third parties for their own marketing.

Cookies

This site uses essential cookies only, the minimum needed for the site to function. We do not set analytics or advertising cookies today. If we add analytics or ad pixels in the future, we will update this policy first and, where required, ask for your consent.

Retention

We keep waitlist information until you are onboarded as a customer, you ask us to delete it, or we retire the waitlist, whichever comes first. Contact messages are kept as long as needed to resolve your inquiry and for a reasonable period afterward for our records. You can request deletion at any time, as described below.

Your rights

You can request a copy of the information we hold about you, ask us to correct it, or ask us to delete it. Send any of these requests through our contact page and we will respond within the timelines the law requires.

If you are in the EU or UK (GDPR)

You have the rights of access, rectification, erasure, restriction of processing, data portability, and objection. Our legal basis for processing waitlist data is your consent, which you may withdraw at any time. You also have the right to lodge a complaint with your local supervisory authority.

If you are a California resident (CCPA)

You have the right to know what personal information we collect, to request its deletion, and to not be discriminated against for exercising these rights. We do not sell or share personal information as those terms are defined by the CCPA, so there is nothing to opt out of. To exercise any right, use the contact page.

Children

This site is not directed to children under 16, and we do not knowingly collect personal information from them. If you believe a child has provided us information, contact us and we will delete it.

Changes

We may update this policy as the site and the product evolve. When we do, we will change the date at the top of this page. Material changes affecting how we use waitlist data will be announced to the waitlist by email.

Contact

Questions about this policy or your data go to [Suvenna, Inc.] through our contact page.