Setup is five steps, not a project.

Install the app from your Shopify admin. Two clicks, standard OAuth. Suvenna can now look up the verified customer's real orders, and every live-action toggle ships off until you decide to turn it on.

Sign in with Gmail or Outlook, or point a simple forwarding address at Suvenna. Your existing support address stays exactly where it is, and conversations start flowing into the shared inbox immediately.

Shipping, returns, refunds. Paste them in as they are. The AI answers from your policies verbatim, and when a question falls outside them it abstains and escalates to your team instead of guessing. This is the longest step, and it is mostly copy and paste.

Start in approve-mode: the AI drafts, your team approves every reply. QA each one with a thumbs and a note. When the scores earn it, flip on Autopilot. Money actions always run inside your rules: confirm-gated with the customer, bounded by the order's actual refundable amount, and queued for one-click human approval when risky.

Add teammates as owners, admins, or agents. Routing sends new conversations to the least busy agent, and SLA targets put due and overdue badges on every conversation so first responses never quietly slip.